Tracing services in the Red Cross

Refugees often lose contact with their families, either as a consequence of the wars and disasters from which they are fleeing, or due to chaotic circumstances in connection with their journey. Tracing people is therefore one of Red Cross’ core services.

Red Cross helps in the search for lost family members

Red Cross handles the search through a network consisting of both professionals and volunteers all over the world. A person who is looking for lost family members is interviewed at Red Cross and is given help filling out a form with a range of questions. The search details are then circulated in the international Red Cross network.

In 2015, volunteers in the Red Cross Asylum Department’s tracing team introduced a brand new tool called ‘Trace the Face’, where asylum seekers can find their missing loved ones via portrait pictures on the website of the International Red Cross.