Hotline for Complaints and Investigations
Danish Red Cross encourages open communication. All stakeholders (including beneficiaries, members, volunteers, employees, managers, board and other bodies of governance, partners, donors, contractors, suppliers and the public at large) to bring any concerns they have regarding the organization, the projects, employees, volunteers etc. to the relevant manager in Danish Red Cross. If a formal complaint and/or confidential investigation are sought, the hotline described below is the appropriate choice.
The hotline is to be used for any complaint around the quality of our national and international work and possible breaches such as corruption, fraud, mismanagement, dishonesty, harassment, violence, abuse and unethical behavior.
We can be contacted by sending an e-mail to firstname.lastname@example.org or by filling directly in the form below.
Can I provide my feedback anonymously?
We encourage you to provide your name and contact details so that we can respond to your complaint and contact you directly if additional details are needed. However, the complaints form allows you to provide information anonymously. In either case, your information will be treated confidentially.
What happens after I submit my feedback?
Your complaint will be logged. The access to the hotline is limited to the Director of Finance and Administration and the in-house lawyer in Danish Red Cross. They will exercise great vigilance in ensuring that confidentiality is maintained when receiving and forwarding any complaint.
If you have requested a response, we will aim to acknowledge your complaint within 24 hours of the first coming work day.
Your personal data will be treated in accordance with the EU Data Protection Directive and any other relevant laws and will only be shared with the persons involved in handling your complaint.