Notification about Data Breach and Cyber Security Attack at the Red Cross

We have sent you an SMS because you currently have or have had a case with the Danish Red Cross Tracing Service. 

What has happened?

On 18 January 2022, The International Committee of the Red Cross (ICRC) was subject to a sophisticated cyber security attack and a subsequent data breach. This entails that someone outside the Red Cross has had access to the servers and systems which the Danish Red Cross Tracing Service uses and hereby possibly also access to your personal data.       

How does this affect you?

The intent of the cyber security attack is still unknown. Currently, we can determine that the hackers have had access to the systems – including the personal data we have received from you in connection with your case at the Tracing Service. 

This may concern your name and contact information as well as the names and other information about your missing family members. At this stage, there is a possibility that your personal information will be misused. However, there is not yet any indication that the information has been shared publicly or otherwise misused.  

What is the Red Cross doing right now?

We know that we have stopped the cyber security attack by shutting down access to our systems, and we are still in the process of assessing the scope of the attack. We are working closely with the ICRC to strengthen data security to prevent future attacks and to resume our tracing services as soon as it is completely safe to do so. 

In the meantime, it is important that you are aware of any suspicious communication, e-mails, or text messages, that is claiming to be from the Red Cross. If you do receive such messages or e-mails, please delete them instantly.

Questions regarding the cyber security attack    

If you have any questions regarding the cyber security attack or your personal data, please contact The Danish Red Cross Tracing Service on or +45 4323 9548.

You can also visit the ICRC’s web page to learn more about the attack.

Yours sincerely,
The Danish Red Cross Tracing Service